Refund Policy

1. Consumed credits

Credits are consumed when a render is reserved. Once consumed, credits are non-refundable. If a generation fails or is rejected by moderation, credits are automatically refunded — no action required.

2. Unconsumed credits

For first-time credit pack purchases, we offer a courtesy refund of unconsumed credits within 14 days of purchase. Outside that window, unused credits remain on your account but are not eligible for cash refunds.

Credits do not expire while your account is active. Deleting your account forfeits any remaining balance.

3. Subscriptions

V1 sells one-time credit top-ups only. There are no recurring subscriptions to cancel at this time.

4. Failed generations

Failed or moderated generations trigger an automatic credit refund to your balance. You will see the updated balance on your dashboard.

5. Disputed charges

Contact billing@ahamin.com before initiating a chargeback. Unauthorized chargebacks may result in account suspension.

6. How to request a refund

Email billing@ahamin.com with your account email, purchase date, and reason. We typically respond within 5 business days.